Why do you need an IT Department?

For an organization to improve its business process using technology, an IT department is mandatory for management and support of the infrastructure. An IT department is required for these areas of technology to provide value to the business, because maintenance tasks must be performed by technically competent staff.

• End User Technical Support
• Desktop Management
• Network Management
• Voice and Data Communications
• Business Applications
• Strategic Technology Planning
• Project Management.

Besides using technology efficiently, an IT department will also provide a business with lower costs, higher productivity and higher efficiency in other areas.

The IT department does this by:

• Minimizing Over 85% Downtime
• Avoid Losing Revenues
• Lost sales from customers being unable to make purchase
• Decreases Costs
• Payroll of employee being idle.
• Paying a technician to fix the problem Increase
• Productivity because employees will spend less time idle
• Providing a single point of Contact for Technology issues
• Increases efficiency by assuring that persons handling technology issues are knowledgeable in the area
• Increases productivity by allowing employees to focus on core competencies rather than technology issues

Technology Planning:

• Reduces risk of financial, technological and data losses caused by disasters
• Increases return on investment (ROI) and business value realized from technology projects
• Improves equipment efficiency with planned maintenance activities

Why Outsource the IT Department?

Information Technology (IT) is a critical part of the business process that can require technical competence beyond the scope of the current management. In this case, a third party should manage the IT function. Here are some of the reasons why outsourcing is a better choice for managing the IT department, rather than maintaining IT internally.

• IT costs become more visible as all billable hours must be accounted for
• Outsourced services are utilized as needed, and organizations pay only for what services are actually used
• An outsourced IT department can reduce costs by utilizing its extensive knowledge base of various IT specialists, as opposed to an organization maintaining a comprehensive in-house staff

• Outsourced companies make performance reports and measurements available to their clients
• Communications between business functions improve at all levels and ensure that IT resources are not being misused
• Outsourced companies can provide 24x7 support at a fraction of the cost
• Outsource staff tend to drive planning and budgeting improvements
• Service Level Agreements (SLAs) can be established

Staffing

• Staffing levels can be adapted quickly to client requirements, thereby avoiding gaps due to attrition, business growth or economic downturns
• IT consultants are fully trained on the latest technologies
• Retention of technically qualified in-house personnel is more difficult when external job opportunities are rapidly changing
• Continuous IT support coverage without having to rely on only one or two key people

Equipment and Software Tools

• Outsourced services use established standards for equipment and software requirements, saving time and money
• Outsourced services use approved lists of reliable vendors, which improves the quality of goods and services received
• Client can Focus on Core Business Competencies
• Client management can concentrate on core competencies and revenue generating activities, while leaving technology management to IT professionals
• Management of non-essential core functions is transferred to the outsourcer

Why Choose Orion for your IT Outsourcing Needs?

Benefits of Outsourcing:

• Obtain up to 35% reduction in operational IT costs
• Increase service levels and productivity
• Reduce downtime and mitigate risks
• Free up time and resources to focus on your core business
• Prevent asset losses and abuse
• Improve customer satisfaction
• Obtain faster problem resolution
• Standardize your systems and processes
• Use a single point of contact for all IT problems

Orion’s Guarantee:

Orion’s outsourcing solutions guarantee immediate cost savings and productivity growth to every client. Relying on our professional and dedicated team, you will be able to focus on your core business, improve quality and performance and obtain access to best practices, skills and technologies. Orion guarantees you an immediate reduction in your direct labour costs, of up to 35%. For example, savings on outsourcing of six IT Service Representatives (based on a $40,000in-house salary) would be $84,000 in the first year alone.

For more information regarding these and other Orion services, please contact us today. 1-800-398-5770 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it