Converged Applications Orion solutions leverage IP Telephony and multimedia capabilities enabling you to increase employee productivity and reduce operating expenses. Multimedia applications enhance an employee's ability to be responsive, make quick decisions and share information through mobile capabilities and service portability. Scalable, network-based SIP applications reduce conferencing expenses, travel expenses, and costs to support mobile employees and phone-workers.
Converged applications enhance communication and collaboration through features such as instant messaging, "find-me follow-me" call handling, call screening. While organizations that are already using converged voice and data networks are seeing cost savings, there are a number of other benefits of convergence that helps companies to:
- Transform business processes
- Differentiate from their competition
- Boost productivity
| - Increase customer retention
- Improve functionality
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Convergence ApplicationsVoice and video applications predominate in the current application space. VoIP systems are the clear leader of convergence applications. | Factors Most Influencing SMB Interest | SBs | MBs | Saving money on long distance calls | 61.5% | 53.4% | Easier management compared with traditional phone systems | 30.0 | 38.3 | Lower hardware costs for telephone system and LAN equipment | 26.7 | 32.7 | Ability to use one set of wires for computer and telephone network | 24.8 | 34.0 | Potential for new applications in general | 22.5 | 25.2 | Available conferencing and collaboration capabilities | 20.6 | 29.3 | Improved ability to recover phone system capabilities in case of disaster | 20.5 | 22.8 | Unified messaging — voice and email via PC or phone | 17.4 | 26.8 |
Applications Example: Call Routing/NotificationA SMB supplies “kitchen equipment” to local restaurants and provides an SLA-based contract for their maintenance Business problems: - How to quickly move customer calls to technicians deployed in “the field”
- How to escalate problems seamlessly if primary technicians are unavailable
- How to document response time for SLA
VoIP Solution:VoIP Features - Cell phone integration
- Call Routing
- Call Detail Reporting
| - Presence Management
- Improve Functionality
- Advanced Messaging/Notification
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Calls routed seamlessly to technicians with “available” status at their cell and office phones. If no answer, re-routed automatically to “secondary responders”. Off-hours service requests go to voicemail which notifies via pager/email/SMS Text first and second level responders. Call reporting documents response times.
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converged
